Help Center · abjili · Philippines

Frequently Asked
Questions

Everything you need to know about playing at abjili — from signing up and making deposits to withdrawing your winnings and staying safe. Can't find your answer? Our support team is available 24/7.

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Your abjili Questions, Answered

Browse by category below. Whether you're a new player from Quezon City or a seasoned bettor in Cebu, we've got the answers you need to get the most out of your abjili experience.

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Account & Registration

Creating your abjili account is quick and straightforward. Head over to abjili Login and click the Register button. You'll need to provide a valid Philippine mobile number or email address, create a secure password, and complete the OTP verification sent to your phone. You must be at least 21 years old to register, in line with Philippine gaming regulations. The whole process takes less than five minutes.

abjili requires KYC (Know Your Customer) verification before processing your first withdrawal . You'll need to submit one of the following valid Philippine government-issued IDs:
  • Philippine Passport
  • SSS / GSIS ID
  • PhilHealth ID
  • Driver's License
  • UMID Card
  • Voter's ID or National ID (PhilSys)
Upload a clear photo of your ID along with a selfie holding it. Verification is typically completed within 24 hours. Players under 21 will have their accounts suspended and any funds returned.

Go to abjili Login and click "Forgot Password." Enter the mobile number or email address linked to your account. You'll receive an OTP or reset link within a few minutes. Follow the instructions to set a new password. If you no longer have access to your registered number or email, contact our support team via live chat and we'll verify your identity manually.

No. abjili strictly enforces a one account per player policy. Creating multiple accounts — whether using different mobile numbers, emails, or devices — is a violation of our Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created by mistake, contact support immediately.

Some account details — like your registered name — cannot be changed after KYC verification, as they must match your government ID. For other updates such as your email address or mobile number, go to Account Settings after logging in. Changes to your registered mobile number require re-verification via OTP on both the old and new numbers. For assistance, reach out to our support team at [email protected].
Deposits & Withdrawals

abjili supports a wide range of Philippine payment methods to make depositing and withdrawing as convenient as possible:
  • E-Wallets: GCash, PayMaya (Maya)
  • Online Banking: BPI, BDO, Metrobank, UnionBank
  • Over-the-Counter: 7-Eleven (Cliqq), Cebuana Lhuillier, M Lhuillier
  • Instapay / PESONet: Supported via most Philippine banks
All transactions are processed in Philippine Peso (₱ PHP). No foreign currency conversion fees apply for local players.

The minimum deposit at abjili is ₱100 for most payment methods including GCash and PayMaya. Some bank transfer methods may have a slightly higher minimum of ₱200 due to bank processing requirements. There is no maximum deposit limit for verified accounts, though large deposits may require additional verification for security purposes.

Withdrawal processing times at abjili depend on your chosen method:
  • GCash / PayMaya: 15–30 minutes after approval
  • BPI / BDO / Metrobank: 1–3 business days
  • UnionBank / InstaPay: Same day to next business day
All withdrawals are subject to a standard security review. First-time withdrawals may take slightly longer as KYC verification is confirmed. The minimum withdrawal amount is ₱200.

Common reasons for a delayed or rejected withdrawal include:
  • KYC verification not yet completed
  • Active bonus wagering requirements not yet met
  • Withdrawal account name does not match your registered abjili name
  • Unusual account activity flagged for security review
  • Incomplete or expired ID documents on file
If your withdrawal has been pending for more than 24 hours, contact our support team via live chat with your transaction reference number for a status update.

abjili does not charge any fees on deposits or withdrawals from our side. However, your bank or e-wallet provider may apply their own transaction fees — for example, GCash charges a small fee for cash-in from certain sources. We recommend checking your payment provider's fee schedule. abjili absorbs all internal processing costs so your full amount reaches your account.
Games & Platform

abjili offers a wide selection of games for every type of player:
  • Slots: Hundreds of titles including Fortune Ox and other popular Asian-themed slots — visit abjili Slot
  • Live Casino: Baccarat, Roulette, Blackjack, Sic Bo with real dealers — visit abjili Casino
  • Bingo: Online bingo rooms with Philippine-style gameplay — visit abjili Bingo
  • E-Sports Betting: Bet on Mobile Legends, Dota 2, Valorant, and more — visit abjili E-Sports
  • Sports Betting: PBA, NBA, UFC, boxing, and international leagues
New games are added regularly, so check back often for fresh titles.

Yes — abjili is fully optimized for mobile play. The platform works smoothly on Android and iOS devices through your mobile browser, with no app download required. All games, including live dealer tables and slots, are accessible on mobile. For the best experience, use a stable WiFi or LTE connection. Players in Manila, Cebu, Davao, and other major cities with strong signal coverage will enjoy seamless gameplay.

All abjili slot and RNG (Random Number Generator) games use certified random number generation technology to ensure fair outcomes on every spin or hand. Live dealer games are streamed in real time from professional studios with physical cards, wheels, and dice — no digital manipulation is possible. abjili's game providers are subject to regular independent audits to verify fairness and RTP (Return to Player) accuracy.

Fortune Ox is one of abjili's most popular Asian-themed slot games, featuring the iconic golden ox symbol associated with prosperity and good luck — themes that resonate strongly with Filipino players during the Lunar New Year season and beyond. The game features multiple paylines, free spin rounds, and a multiplier mechanic. Visit the Fortune Ox page to learn more about the gameplay, RTP, and how to get started.
Bonuses & Promotions

abjili offers a welcome bonus for new players upon their first qualifying deposit. The bonus amount and terms are displayed on the promotions page at the time of registration. To claim it, simply register your account, complete KYC verification, and make your first deposit. The bonus will be credited to your account automatically. All bonuses are subject to wagering requirements — read the full terms before claiming.

Wagering requirements (also called rollover requirements) specify how many times you need to play through a bonus amount before it can be withdrawn as real cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable funds. Not all games contribute equally — slots typically contribute 100%, while table games may contribute less. Always check the specific bonus terms for details.

Yes — abjili regularly runs promotions for existing players, including reload bonuses, cashback offers, free spins on featured slots, and special event promotions tied to PBA seasons, boxing matches, and Philippine holidays. Promotions are announced via email, SMS, and on the platform's promotions section. Make sure your contact details are up to date so you don't miss out on exclusive offers.
Security & Privacy

abjili uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal information and financial data are stored securely and handled in accordance with the Philippine Data Privacy Act of 2012 (RA 10173). We never sell or share your personal data with third parties for marketing purposes. For full details, see our Privacy Policy.

Two-factor authentication adds an extra layer of security to your abjili account. To enable it, go to Account Settings after logging in and select "Security." Toggle on 2FA and choose your preferred method — SMS OTP to your registered Philippine mobile number or an authenticator app. We strongly recommend enabling 2FA, especially if you access abjili from shared devices or public WiFi in places like malls or internet cafes.

If you suspect unauthorized access to your abjili account, act immediately:
  • Change your password right away via the Login page
  • Contact abjili support via live chat to temporarily freeze your account
  • Review your recent transaction history for any unauthorized activity
  • Change the password on your linked email and GCash/PayMaya accounts as well
Our security team will investigate and respond within 2 hours. Never share your password or OTP with anyone — abjili staff will never ask for these.
Responsible Gaming

You must be at least 21 years old to register and play at abjili. This is a strict requirement under Philippine gaming regulations. Age is verified during the KYC process, and any account found to belong to a player under 21 will be immediately suspended with all funds returned. We take underage gambling very seriously and have zero tolerance for violations of this policy.

Self-exclusion is available to all abjili players at no cost. To activate it, go to Account Settings and select "Responsible Gaming," then choose "Self-Exclusion." You can select a period of 6 months, 1 year, 3 years, or permanent exclusion. Self-exclusion takes effect immediately and cannot be reversed during the chosen period. You can also request self-exclusion by contacting our support team via live chat or email at [email protected]. For more details, visit our Responsible Gaming page.

Yes. abjili provides several limit tools to help you stay in control:
  • Deposit Limits: Daily, weekly, or monthly caps on how much you can deposit
  • Loss Limits: Maximum amount you can lose in a given period
  • Session Time Limits: Automatic logout after a set duration
  • Reality Checks: Periodic reminders showing your session time and spending
All limits take effect immediately when set. Increasing a limit requires a 7-day waiting period. Visit our Responsible Gaming page for the full guide.

If you or someone you know is struggling with problem gambling, help is available in the Philippines:
  • abjili Support: Live chat 24/7 or email [email protected]
  • NCMH Crisis Hotline: The National Center for Mental Health operates a 24/7 crisis line
  • Gamblers Anonymous Philippines: Peer support meetings in Manila, Cebu, Davao, and other cities
  • PAGCOR: The Philippine Amusement and Gaming Corporation provides responsible gaming resources and guidelines
Remember — gambling should always be entertainment, not a source of income or a way to cope with stress. It's okay to ask for help.
Still Need Help?

Can't find the answer you're looking for? Our support team is available around the clock to assist Filipino players with any question.

Live Chat
Available 24/7 on the platform
Play Responsibly

Gambling is for entertainment. Never bet more than you can afford to lose. abjili's responsible gaming tools are free and always available.

  • 21+ only
  • Set deposit & loss limits
  • Self-exclusion available anytime
  • PAGCOR responsible gaming aligned
View Responsible Gaming Tools
Why abjili

Built for Filipino Players

abjili is designed from the ground up for players in the Philippines — fast payouts, local payment methods, and games that match the Filipino love of action and excitement.

Fast GCash Payouts

Withdraw your winnings directly to GCash or PayMaya in as little as 15 minutes. No long waits, no complicated bank forms — just fast, reliable payouts in Philippine Peso.

500+ Games

From Fortune Ox slots to live baccarat, online bingo, e-sports betting, and PBA wagering — abjili has something for every type of Filipino player, whether you're in Manila or Mindanao.

Mobile-First Platform

Play on any device without downloading an app. abjili's mobile-optimized platform works seamlessly on Android and iOS, with full access to all games, deposits, and withdrawals on the go.

Secure & Trusted

SSL encryption, two-factor authentication, and strict KYC verification keep your account and funds protected. abjili operates in alignment with PAGCOR's responsible gaming framework.

24/7 Filipino Support

Our support team is available around the clock via live chat and email, with agents who understand the needs of Filipino players. Response time is under 2 hours for email queries.

Regular Promotions

Welcome bonuses, reload offers, cashback deals, and event promotions tied to PBA seasons, boxing nights, and Philippine holidays. New promotions are added regularly for active players.

Ready to Play?

Join abjili Today

Register in minutes, make your first deposit via GCash or BDO, and explore 500+ games built for Filipino players. Must be 21 years or older to play.

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21+ only  ·  Play responsibly  ·  GCash & PayMaya accepted